Legal Disclaimer

Legal disclaimer, terms and conditions

This section contains information about your rights and obligations when using this site, so please read carefully.

1. Introduction

1.1

We are a company incorporated under the laws of England and Wales. You may contact us through this website or write to us at our registered address

1.2

These terms and conditions are deemed to include our privacy policy and are collectively known as "these Terms"

1.3

When you use this site, you agree to be bound by these terms and conditions. If you do not agree to be bound by these Terms, you may not use this site

1.4

Certain uses of this site are prohibited and amount to a misuse of our systems and the site. Please refer to clause 3

1.5

You may print and keep a copy of these Terms. They are a legal agreement between us and can only be modified with our consent. We may change these Terms at our discretion by changing them on this site. The then current version of these Terms will apply whenever you use this site.

2. Intellectual Property

2.1

The copyright and all other intellectual property rights in this site (including all database rights, trademarks, service marks, trading names, text, graphics, code, files and links) belong to us or our licensor(s). Subject to clause 3, you may download material from this site solely for personal use. However, you must not copy, transmit, modify, republish, store (in whole or in part), frame, pass-off or link to any material or information on or downloaded from this site without our prior written consent

2.2

Without limitation to clause 2.1, the CarbonSpring name and device are registered trademarks. You may not use or copy them without our prior written consent

2.3

This site contains links to websites operated by third parties. We have no control over their individual content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked websites. The links are for your convenience only. We do not recommend any products or services advertised on those websites. If you decide to access any third party website linked from this site, you do so at your own risk.

3. Your obligations and conduct

3.1

You accept that you are solely responsible for ensuring that your computer system meets all relevant technical specifications necessary to use this site, and that your computer system is compatible with this site

3.2

You must not misuse our system or this site. In particular, you must not hack into, circumvent security or otherwise disrupt the operation of our system and this site, or attempt to carry out any of the foregoing

3.3

You must not use or attempt to use any automated program (including, without limitation, any spider or other web crawler) to access our system or this site, or to search, display or obtain links to any part of this site, other than the home page at www.carbonspring.com. Any such use or attempted use of an automated program shall be a misuse of our system and this site. Obtaining access to any part of our system or this site by means of any such automated programs is strictly unauthorised

3.4

You must not include links to this site in any other website without our prior written consent. In particular (but without limiting the foregoing) you must not include in any other website any “deep link” to any page on this site other than the home page at www.carbonspring.com without our prior written consent.

4. Barring from the site

4.1

We reserve the right to bar users from this site, on a permanent or temporary basis at our sole discretion. Any such user shall be notified and must not then attempt to use this site under any other name or through any other user.

5. Warranty

5.1

Whilst we endeavour to ensure that any material available for downloading from this site is not contaminated in any way, we do not warrant that such material will be free from infection, viruses and/or similar code

5.2

Due to the nature of software and the internet, we do not warrant that your access to, or the running of, this site will be uninterrupted or error free. We shall not be liable if we cannot process your details due to circumstances beyond our reasonable control

5.3

The information provided on this site is for general interest only and does not constitute specific advice, specific references, nor specific responsibilities. Furthermore, whilst any project or reference detailed on this website has had the direct involvement of one or more members of the management team at CarbonSpring, this may have been either during their tenure at CarbonSpring or in a previous role prior to joining us. Whilst we endeavour to ensure that the information on the site is accurate, complete and up-to-date, we make no warranties or representations that this is the case. Before making any decision or taking any action, we strongly recommend you contact us for expert advice

5.4

We make no warranty or guarantee that the site or information available on it complies with laws other than those of England and Wales, Scotland, and Northern Ireland.

6. Liability

6.1

Nothing in these Terms will be deemed to exclude our liability to you for death or personal injury arising from our negligence, or for fraudulent misrepresentation

6.2

Subject to clause 6.1, we will not be liable for any failures due to software or internet errors or unavailability, or any other circumstances beyond our reasonable control

6.3

We may put in place such systems as we from time to time see fit to prevent automated programs being used to obtain unauthorised access to our system and this site. Subject to clause 3.3, you are not permitted to use automated programs to access our system or this site, and any such use or attempted use by you is at your own risk. Subject to clause 6.1, we shall not be liable to you for any consequences arising out of or in connection with any such use or attempted use of automated programs to obtain unauthorised access to our system or this site

6.4

Subject to clause 6.1, we accept no liability for any loss suffered as a result of your use of this site or reliance on any information provided on it, and exclude such liability to the fullest extent permitted by law

6.5

Subject to clauses 6.1 to 6.4 inclusive, we shall not be liable to you for:

(a) any indirect, consequential, special or punitive loss, damage, costs and expenses;
(b) loss of profit;
(c) loss of business;
(d) loss of reputation;
(e) depletion of goodwill; or
(f)  loss of, damage to, or corruption of data.

7. Legal jurisdiction

7.1

You irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms and for those purposes irrevocably submit all disputes to the exclusive jurisdiction of the English courts.

8. Complaints policy and procedure

8.1

Our aim:

We are committed to providing a quality service and working in an open and accountable way that builds the trust and respect of all our stakeholders. One of the ways in which we continue to improve our service is by listening and responding to the views of our colleagues, customers and stakeholders, and in particular by responding positively to complaints and putting mistakes right.

We therefore aim to ensure that:

•  making a complaint is as easy as possible;
•  we treat a complaint as a clear expression of dissatisfaction which calls for a timely response;
•  we deal with it promptly, politely and, when appropriate, confidentially;
•  we respond in the right way - for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc;
•  we learn from complaints, use them to improve our service, and review policy and procedures.

We recognise that many concerns will be raised informally, and dealt with quickly. Our aims are to:

•  resolve informal concerns quickly;
•  keep matters low-key;
•  enable mediation between the complainant and individual the complaint has been referred to.

An informal approach is appropriate when it can be achieved. But if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.

8.2

Preamble:
Definition: CarbonSpring defines a complaint as 'any expression of dissatisfaction (with CarbonSpring, with a member of staff, or with a CarbonSpring representative) that relates to CarbonSpring and that requires a formal response'.
Purpose: The formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant's satisfaction.
CarbonSpring’s responsibility will be to: •  acknowledge the formal complaint in writing;
•  respond within a stated period of time;
•  deal reasonably and sensitively with the complaint;
•  take action where appropriate.
A complainant's responsibility is to: •  bring their complaint, in writing, to CarbonSpring’s attention within 14 days of the issue arising;
•  raise concerns promptly and directly with a member of staff in CarbonSpring;
•  explain the problem as clearly and as fully as possible, including any action taken to date;
•  allow CarbonSpring a reasonable time to deal with the matter;
•  recognise that some circumstances may be beyond CarbonSpring's control.
Responsibility for Action: All staff, and representatives of CarbonSpring.
Confidentiality: Except in exceptional circumstances, every attempt will be made to ensure that both the complainant and CarbonSpring maintain confidentiality. However, the circumstances giving rise to the complaint may be such that it may not be possible to maintain confidentiality (with each complaint judged on its own merit). Should this be the case, the situation will be explained to the complainant.
Monitoring and Reporting: CarbonSpring’s senior management team will annually review an anonymized report of complaints made and their resolution, with complaints dealt with in accordance with CarbonSpring’s privacy policy.

8.3

Formal complaints procedure:
Stage 1: In the first instance, if you are unable to resolve the issue informally, you should write to the member of staff or representative who dealt with you, or their manager, so that they have the chance to put things right. If your complaint concerns a director of CarbonSpring, rather than a member of staff or representative, you should write formally to the individual concerned. In your correspondence you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking.

You can expect your complaint to be acknowledged within 5 working days of receipt. You should get a response and an explanation within 15 working days. Our contact details can be found on the contact us part of the CarbonSpring website.
Stage 2: If you are not satisfied with the initial response to the complaint then you can write to CarbonSpring's board and ask for your complaint and the response to be reviewed. You can expect the board to acknowledge your request within 4 working days of receipt and a response within 15 workings days.

CarbonSpring's aim is to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated. Consequently, timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom.
Final stage: If you are not satisfied with the subsequent reply from CarbonSpring’s board, then you have the option of writing to the Chair of the Board of Directors, stating the reason why you are dissatisfied with the outcome. Our contact details can be found on the contact us part of the CarbonSpring website. You must do this within 10 days of receiving the written response from the board.

The Chair of the Board of Directors (or their nominee) will respond normally within 10 working days to inform you of the action which will be taken to investigate your complaint, and when you can expect to hear the outcome of the investigation.

9. General

9.1

We may from to time to time change the content of this site or suspend or discontinue any aspect of this site, which may include your access to it. Subject to our notifying you to the contrary, any amendments to this site or new content will be subject to these Terms

9.2

These Terms are the whole agreement between you and us. You acknowledge that you have not entered into this agreement in reliance on any warranty or representation made by us (unless made fraudulently). If a court decides that any part of these Terms cannot be enforced, that particular part of these Terms will not apply, but the rest of these Terms will. A waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under these Terms shall not prevent the exercise of that or any other right. You may not assign or transfer any benefit, interest or obligation under these Terms. The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.